All Positions Senior Management

Director, Parts Operations

Industry: Service

Location: Inland Empire

Compensation: To $250K

Contact: Sandy Archer

One of the west’s premier, multi-point, full-service automotive dealership groups is in need of a Parts Operations Director.

This role will be responsible all aspects of the Parts department operations, profitability, and growth. This position will be also be responsible for 2.2 acres of warehouse space, $12 million in parts inventory, and approximately 60 employees (with intent to increase headcount in alignment with business growth).

Responsibilities include:

• Financial Management – Analyze financial, payroll, and inventory reports on a weekly basis, MIS reports on a monthly basis, and take initiative to identify and act upon trends and opportunities.
• Leadership & Accountability of Team – Set visible objectives and priorities for the department and monitor and discuss progress with the team on a regular basis.
• Operations – Identify all key workflows within the Parts department. Evaluate effectiveness of workflows.
• Inventory Management – Optimize financial health by turning inventory 4-6 times per year and leveraging Corporate Parts for the best pricing and payment options.
• Employee Resource Management – Plan and maintain appropriate staffing strategy to support the work load, encourage growth, and maximize customer satisfaction and profitability.
• Customer Focus – Maintain constant focus on defining, measuring, and improving the customer experience (full cycle, end-to-end).
• Internal Relationships – Commit to a strong and mutually beneficial relationship with Service department. Work with all other departments.
• Vendor Relationships – Seek out, develop, and maintain strong relationships and alliances with manufacturers, industry associations, suppliers, and vendors.
• Marketing – Collaborate with Marketing department and GM to develop and implement a targeted marketing campaign to drive business in the local market.
• Safety – Provide a safe working environment by ensuring that processes and general operating conditions promote a safe work environment.
• Professional Development – Proactively prioritize own professional development to increase business acumen and knowledge of organizational development best practices.

Requirements include:

• 5+ years’ successful experience in retail management with proven history of achieving sales and business objectives; related experience within automotive/trucking industry required.
• Experience with analyzing, prioritizing, identifying, and executing solutions; prior experience with P&L responsibility.
• Project management experience in logistics/warehousing/inventory management.
• Strong knowledge of automotive/trucking industry; possess high level of business acumen and able to anticipate future trends and identify business opportunities and risks
• Strong knowledge of parts inventory processes and sales strategies
• Knowledge in root causes analysis/problem solving and the ability to implement and drive corrective actions and efficiencies
• Excellent people management and leadership skills; strong verbal and written communication skills
• Excellent relationship building skills with proven track record of fostering good relationships with internal and external partners (to include vendors and customers)
• Demonstrated ability to work through conflict and effectively participate in difficult conversations.
• Proficient with Windows, Microsoft Office, CDK, and other dealership software.

Training or certification in Lean Six Sigma is preferred for this role.

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